Uw persoonlijke gegevens worden gebruikt om uw bestelling te verwerken, u te ondersteunen tijdens uw bezoek aan de website en voor andere doeleinden zoals beschreven in ons Privacy policy.
General Terms and Conditions – NEOKAMS FIREWOOD
These General Terms and Conditions (GTC) determine the rights and obligations of the parties to the online sale of products offered by NEOKAMS BRANDHOUT . By placing an order, the customer fully and unreservedly agrees to these GTC.
1. Information about the Seller
2. Products
NEOKAMS FIREWOOD offers a range of products such as firewood and stoves:
- The features of the products are described on the product pages.
- Images are for illustrative purposes only and may differ slightly from the final product.
3. Prices
- Prices are quoted in euros, including VAT (VAT included) .
- Shipping costs will be specified when checking out your order.
- NEOKAMS BRANDHOUT reserves the right to change prices at any time. However, the price invoiced is the price valid at the time of confirmation of the order.
4. Orders
- Orders can only be placed via the website www.neokamsbrandhout.com .
- The customer is responsible for providing correct data (address, contact details). NEOKAMS BRANDHOUT is not responsible for errors in this data.
- Once the order is confirmed, the customer will receive a confirmation email containing the details of the purchase.
5. Payment
- Accepted payment methods are: credit card, bank transfer and cash on delivery (under specific conditions).
- Payments are secured via an encrypted protocol (SSL).
- In the event of non-payment or suspicion of fraud, NEOKAMS BRANDHOUT reserves the right to cancel the order.
6. Delivery
- The terms of delivery are described in our delivery policy .
- Delivery times are indicative and may vary depending on logistical or weather conditions.
- The products will be delivered to the address specified by the customer when ordering.
7. Right of withdrawal
In accordance with applicable law:
- The customer has the right to cancel the order within 14 calendar days after receipt of the products without giving any reason.
- The products must be returned in their original condition and complete (including packaging, accessories and manual).
- Return costs are at the customer’s expense.
8. Guarantees
NEOKAMS FIREWOOD offers legal guarantees:
- Legal guarantee of conformity : The delivered product must correspond to the description.
- Warranty against hidden defects : In the event of a defect that makes it impossible to use the product, the customer can request a replacement or refund.
For complaints, please contact us at contact@bestpelletwood.com .
9. Liability
- NEOKAMS BRANDHOUT is not liable for indirect damage or force majeure (weather conditions, strikes, pandemics, etc.).
- The customer is responsible for incorrect use or improper maintenance of the products.
10. Data protection
Personal data collected during the order will be processed in accordance with our privacy policy , available on the website.
11. Intellectual Property
All elements of the website (texts, images, logos) are the exclusive property of NEOKAMS BRANDHOUT. It is forbidden to reproduce them without prior permission.
12. Disputes
- In the event of disputes, an attempt will first be made to reach an amicable settlement.
- If no agreement is reached, the dispute will be submitted to the competent court in the seller’s jurisdiction.
NEOKAMS FIREWOOD thanks its customers for their trust and is committed to providing high quality products and services.
For any questions, please contact us at contact@bestpelletwood.com .
